AIRe Link acknowledged Outstanding Remote Support Tool

The world’s leading independent provider of testing services and analytical information to the document imaging industry, Keypoint Intelligence says that “Konica Minolta AIRe Link increases the effectiveness of every skilled employee as well as empowering the spread of knowledge across the entire organisation, all while keeping the workflow profitable. It’s still a young tool, but Konica Minolta has shown consistent support, patching and augmenting AIRe Link since its inception last year – it’s already an impressive solution that we expect will only get better.”

Convincing factors:

• Core strength of reducing downtime in production presses, printers, and MFPs when blockage or other such incidents occur
• Support and assistance to increasingly decentralised workers
• Ability to connect new employees with seasoned experts in real-time learning situations, democratising knowledge across an organisation
• Toolset that empowers remote support operations, allowing employees to collaborate in a manner of ways during remote support sessions